Once we receive your order, we begin processing it right away. Because of this, we’re unable to cancel the order or make changes to the shipping address and order items. If you entered the wrong shipping address, we recommend contacting the carrier t

Once we receive your order, we begin processing it right away. Because of this, we&#x2019;re unable to cancel the order or make changes to the shipping address and order items.If you entered the wrong shipping address, we recommend contacting the carrier to request an address change or to hold the package at a pick up location once you receive your tracking information.

How can I cancel or make changes to my order?

We're sorry that you've encountered payment difficulties. Should your card be declined, we advise reattempting the transaction, ensuring all card information is correct, and checking if there are any issues with your bank or credit provider that may

We&apos;re sorry that you&apos;ve encountered payment difficulties. Should your card be declined, we advise reattempting the transaction, ensuring all card information is correct, and checking if there are any issues with your bank or credit provider that may be preventing authorization. If problems persist after verifying all details, please contact us for further assistance.

If my payment method is declined, what steps should I take to resolve the issue?

If you haven't received your digital gift card within an hour after purchase, please follow these steps:. Our team is always ready to assist you should you need any further help regarding your digital gift card.

If you haven&apos;t received your digital gift card within an hour after purchase, please follow these steps:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Check your inbox for an email containing the digital gift card. It may sometimes take a little longer than expected to arrive.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Look in your spam or junk email folder, as emails can sometimes be filtered there by mistake.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">If you still cannot locate the email, contact our customer support, and we will resend the digital gift card to you.</li></ol>Our team is always ready to assist you should you need any further help regarding your digital gift card.

What should I do if I haven't received my digital gift card?

We accept the following:. Visa, Mastercard, American Express, Discover, UnionPay, JCB, and Elo. Shop Pay. PayPal. Afterpay

<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We accept the following: <ol style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:decimal;font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Visa, Mastercard, American Express, Discover, UnionPay, JCB, and Elo</li><li dir="ltr" style="list-style-type:decimal;font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Shop Pay</li><li dir="ltr" style="list-style-type:decimal;font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">PayPal</li><li dir="ltr" style="list-style-type:decimal;font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Afterpay</li></ol>

What payment methods do you accept?

We fully understand and appreciate your preference for speaking with a real person. We recognize the value and importance of personal interaction, especially when addressing your inquiries or concerns. Please note that our phone support team is curre

<span id="isPasted" style="color: rgb(55, 65, 81); font-family: &quot;Roboto Flex&quot;, Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We fully understand and appreciate your preference for speaking with a real person. We recognize the value and importance of personal interaction, especially when addressing your inquiries or concerns. <span style="color: rgb(55, 65, 81); font-family: &quot;Roboto Flex&quot;, Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><span id="isPasted" style="color: rgb(55, 65, 81); font-family: &quot;Roboto Flex&quot;, Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Please note that our phone support team is currently experiencing a high volume of calls. As a result, we kindly request that you&#xA0;<strong style="box-sizing: border-box; border: 0px solid rgb(229, 231, 235); --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; --tw-shadow: 0 0 #0000; --tw-shadow-colored: 0 0 #0000; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; font-weight: 600; color: var(--tw-prose-bold); font-family: &quot;Roboto Flex&quot;, Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">allow up to 2 business days<span style="color: rgb(55, 65, 81); font-family: &quot;Roboto Flex&quot;, Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;for one of our representatives to respond to your message.&#xA0;<span id="isPasted" style="color: rgb(55, 65, 81); font-family: &quot;Roboto Flex&quot;, Roboto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you prefer a more immediate response, we recommend exploring our online ordering system or contacting our customer support via email at <a href="mailto:support@gopurebeauty.com">support@gopurebeauty.com</a> or live chat. These channels are available and can provide you with real-time assistance.

Do you have phone support?

For email support, please fill out this request form. Our support team will respond as soon as possible, and usually within 24 hours. Please allow additional time during peak periods.

Our Address:
3835 E Thousand Oaks
Ste R384
Westlake Village, CA 91362

goPure Tips and Tricks

Ordering and Payment

Where do you ship?

How long does shipping take?

How much do you charge for shipping?

Do you offer express shipping?

Will I have to pay import fees?

What do I do if my order arrives damaged or has missing items?

How can I track my order?

What should I do if my package is marked as delivered but I haven't received it?

Shipping and Tracking

How can I prevent my goPure moisturizer from flaking off after application?

Do I need to use a moisturizer after applying the goPure serum trio?

Gentle Gel Cleanser

Hit Refresh Hydrating Toner

Cleanse & Tone

Refine It! 2% BHA Liquid Exfoliant

Wake Up Radiant AHA Peel

Exfoliants

Brighten & Even Serum

Dramatically Dewy Serum

Hydrate & Smooth Serum

Firm & Lift Serum

Niacinamide Booster Serum

Serums

Anti-Wrinkle Moisturizer

Brilliant Barrier Water Cream

Tighten & Lift Neck Cream

Moisturizers

Advance Repair Eye Cream

Sunscreen

Vitamin C Dry Oil

Vitamin C Booster Powder

Retinol Serum

Originals Collection

Skincare Spatula

Double Cleanse Duo

Instant Facial Exfoliation Set

Power Trio Serum Set

Ultimate Firming Set

Sensitive Skin Routine

Barrier Booster Serum Set

Bundle Morning and Night Routines

Product Application

What are the benefits of subscribing and how do I start a subscription?

How do I make changes to my subscription? (Cancel, update, skip)

Subscription Management

What is goPure Rewards?

Who can join?

How do I use my points for a discount?

How do I earn points?

How do I redeem my points?

How can I check my points balance?

Do my points ever expire?

Can I combine my rewards with a coupon code?

Can I earn points on past purchases?

What are the different goPure statuses?

What is a referral?

Rewards Program

Where can I find the full list of ingredients for goPure products?

Shelf life

Cruelty-free, vegan, fragrance-free, gluten-free?

Packaging changes

Why did you get rid of the airless jar?

Did you change the formula when you updated the packaging or your products?

What does a good face seal mean?

Where are your products manufactured?

What can I do if I experience a rash or irritation from goPure products?

FAQs

What should I do if my order of goPure products doesn't reflect a discount or promotion?