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goPure Tips and Tricks

Once we receive your order, we begin processing it right away. Because of this, we&#x2019;re unable to cancel the order or make changes to the shipping address and order items.If you entered the wrong shipping address, we recommend contacting the carrier to request an address change or to hold the package at a pick up location once you receive your tracking information.

Once we receive your order, we begin processing it right away. Because of this, we’re unable to cancel the order or make changes to the shipping address and order items. If you entered the wrong shipping address, we recommend contacting the carrier t

How can I cancel or make changes to my order?

Ordering and Payment

If my payment method is declined, what steps should I take to resolve the issue?

What should I do if I haven't received my digital gift card?

What payment methods do you accept?

Do you have phone support?

Where do you ship?

How long does shipping take?

How much do you charge for shipping?

Do you offer express shipping?

Will I have to pay import fees?

What do I do if my order arrives damaged or has missing items?

How can I track my order?

What should I do if my package is marked as delivered but I haven't received it?

Shipping and Tracking

How can I prevent my goPure moisturizer from flaking off after application?

Do I need to use a moisturizer after applying the goPure serum trio?

Gentle Gel Cleanser

Hit Refresh Hydrating Toner

Cleanse & Tone

Refine It! 2% BHA Liquid Exfoliant

Wake Up Radiant AHA Peel

Exfoliants

Brighten & Even Serum

Dramatically Dewy Serum

Hydrate & Smooth Serum

Firm & Lift Serum

Niacinamide Booster Serum

Serums

Anti-Wrinkle Moisturizer

Brilliant Barrier Water Cream

Tighten & Lift Neck Cream

Moisturizers

Advance Repair Eye Cream

Sunscreen

Vitamin C Dry Oil

Vitamin C Booster Powder

Retinol Serum

Originals Collection

Skincare Spatula

Double Cleanse Duo

Instant Facial Exfoliation Set

Power Trio Serum Set

Ultimate Firming Set

Sensitive Skin Routine

Barrier Booster Serum Set

Bundle Morning and Night Routines

Product Application

What are the benefits of subscribing and how do I start a subscription?

How do I make changes to my subscription? (Cancel, update, skip)

Subscription Management

What is goPure Rewards?

Who can join?

How do I use my points for a discount?

How do I earn points?

How do I redeem my points?

How can I check my points balance?

Do my points ever expire?

Can I combine my rewards with a coupon code?

Can I earn points on past purchases?

What are the different goPure statuses?

What is a referral?

Rewards Program

Where can I find the full list of ingredients for goPure products?

Shelf life

Cruelty-free, vegan, fragrance-free, gluten-free?

Packaging changes

Why did you get rid of the airless jar?

Did you change the formula when you updated the packaging or your products?

What does a good face seal mean?

Where are your products manufactured?

What can I do if I experience a rash or irritation from goPure products?

FAQs

What should I do if my order of goPure products doesn't reflect a discount or promotion?

How can I cancel or make changes to my order?Updated 5 months ago