Orders & Payments

What payment methods do you accept?

We accept a variety of secure and convenient payment options, including:. Visa, Mastercard, American Express, Discover, UnionPay, JCB, and Elo. Shop Pay. PayPal. Afterpay

Can I change or cancel my order after it’s placed?

We start processing orders right away so we can get your products to you as quickly as possible. Because of this, we're unable to cancel orders or make changes to shipping addresses or items once the order is placed. Once your order ships and you rec

What should I do if my payment is declined?

We’re sorry you’re having trouble with your payment! If your card was declined, here are a few steps you can take:. Double-check your card details — make sure the number, expiration date, and security code are entered correctly. Try a different payme

Why was I charged again or unexpectedly?

If you received a charge you weren’t expecting, it’s possible you signed up for a subscription rather than a one-time purchase. To check your subscription status:. Log into your account. Go to “My Subscription”. Review your next scheduled shipment an

How do I view my past orders or invoices?

To view your order history and access invoices:. Log into your account. Head to your My Orders. Click “View Details” next to any order to see the full summary. Need help finding something? Feel free to contact us at [email protected] — we're h

What should I do if I haven't received my digital gift card?

If you haven’t received your digital gift card within an hour of purchase, here’s what to do:. Check your email inbox — the gift card should arrive shortly after your order is processed. Look in your spam or junk folder — sometimes it gets filtered b