We’re so sorry something wasn’t right with your order — we’re here to make it right as quickly as possible. While we take great care in packing your goPure products, occasional issues during shipping can happen. If your order arrived damaged, defecti

We&#x2019;re so sorry something wasn&#x2019;t right with your order &#x2014; we&#x2019;re here to make it right as quickly as possible.While we take great care in packing your goPure products, occasional issues during shipping can happen. If your order arrived damaged, defective, missing an item(s), or with the wrong product(s), please report it using the<a href="https://gopure.com/help-center?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer"> contact form </a>or reach out to us at <a data-start="521" data-end="580" rel="noopener">support@gopurebeauty.com</a> with the following details:<h3 data-start="617" data-end="664" id="isPasted">For Damaged, Defective Item(s) or Quality Issues:</h3><ul data-start="665" data-end="778"><li data-start="665" data-end="707">Clear photos of the product(s)</li><li data-start="708" data-end="778">A photo of the batch code (found on the bottom of the product)</li><li data-start="708" data-end="778">A description of what&apos;s wrong with the item(s)</li><li data-start="708" data-end="778">Order number</li></ul><h3 data-start="780" data-end="822" id="isPasted">For Missing or Incorrect Items:</h3>Before reporting a missing item, please double-check your tracking information &#x2014; sometimes orders are shipped in multiple packages, and items may arrive separately. If this doesn&apos;t apply, please reach out to us at <a data-start="521" data-end="580" rel="noopener">support@gopurebeauty.com</a> with the following details:<ul data-start="823" data-end="977"><li data-start="823" data-end="881">A photo of the shipping box with the label visible</li><li data-start="882" data-end="944">A photo showing everything you received in the package</li><li data-start="945" data-end="977">A description of any incorrect item(s) received or item(s) you&apos;re missing</li><li data-start="945" data-end="977">Order number</li></ul>These details help us escalate the issue to our Fulfillment and Product Teams for investigation and improvement, and they allow us to resolve your case quickly.Thanks so much for your patience &#x2014; we&#x2019;ll take care of this for you!

What do I do if my order arrives damaged or has missing items?

We're so sorry to hear you're experiencing discomfort — your well-being is our top priority. 💜. If you've developed a rash, irritation, or any adverse reaction after using one of our products, please follow these steps:. 1. Stop using the product im

We&apos;re so sorry to hear you&apos;re experiencing discomfort &#x2014; your well-being is our top priority. &#x1F49C;If you&apos;ve developed a rash, irritation, or any adverse reaction after using one of our products, please follow these steps:1. Stop using the product immediately.2. Contact us at&#xA0;<a data-start="743" data-end="802" rel="noopener">support@gopurebeauty.com</a>. We may ask for:<ul data-start="822" data-end="937"><li data-start="822" data-end="856" style="font-family: Arial, Helvetica, sans-serif;">A description of your reaction</li><li data-start="857" data-end="880" style="font-family: Arial, Helvetica, sans-serif;">The product(s) used</li><li data-start="881" data-end="911" style="font-family: Arial, Helvetica, sans-serif;">When the reaction occurred</li><li data-start="912" data-end="937" style="font-family: Arial, Helvetica, sans-serif;">Photos (if available)</li></ul>This helps us improve our products and better support you and other customers in the future. You can also start a return&#xA0;through our online portal here: &#x1F449; <a data-start="532" data-end="606" rel="noopener" target="_new" href="https://returns.gopurebeauty.com/#/">https://returns.gopurebeauty.com/#/</a>We&#x2019;re here to help every step of the way. &#x1F49C;

What can I do if I experience a rash or irritation from goPure products?

For email support, please fill out this request form. Our support team will respond as soon as possible, and usually within 24 hours. Please allow additional time during peak periods.

Our Address:
3835 E Thousand Oaks
Ste R384
Westlake Village, CA 91362

goPure Tips and Tricks

Order Issue

What payment methods do you accept?

Can I change or cancel my order after it’s placed?

What should I do if my payment is declined?

Why was I charged again or unexpectedly?

How do I view my past orders or invoices?

What should I do if I haven't received my digital gift card?

Orders & Payments

Return and Exchange Policy

How do I start a return?

When will I receive my refund?

Returns and Exchanges

How do I cancel my subscription?

What are the benefits of subscribing and how do I start a subscription?

How do I make changes to my subscription? (update, pause, skip)

Subscription Management

How do I create an account with goPure?

I forgot my password — how do I reset it?

How do I update my shipping address?

How do I update my email address?

How do I manage my notifications?

Account Management

Where do you ship?

How long does shipping take?

How much do you charge for shipping?

Do you offer express shipping?

Will I have to pay import fees on my international order?

How can I track my order?

What should I do if my package is marked as delivered but I haven't received it?

Shipping and Tracking

My discount or promo didn’t apply — what should I do?

How do I apply a discount or promotional code to my order?

Why won't my coupon code apply to my order?

Promotions and Discounts

What is goPure Rewards?

Who can join?

How do I use my points for a discount?

How do I earn points?

How do I redeem my points?

How can I check my points balance?

Do my points ever expire?

Can I combine my rewards with a coupon code?

Can I earn points on past purchases?

What are the different goPure statuses?

What is a referral?

Rewards Program

Where can I find the full list of ingredients for goPure products?

What is the Shelf life of your products?

Are goPure products cruelty-free, vegan, fragrance-free, and gluten-free?

What skin types is the Hit Refresh Toner best for?

Will the Hit Refresh Toner make my skin feel tight and dry?

Is the Hit Refresh Toner safe for those with acne?

What is the difference between this Hit Refresh Toner and the old one?

Why did we change the packaging of our Toner?

Why does the Toner have a thick consistency?

Can I apply the Toner with a cotton ball?

What should I use Toner for?

Should I rinse the Toner off?

What is the Toner for?

Why do you use witch hazel in your Toner?

Hit Refresh Hydrating Toner

Will your Gentle Gel Cleanser sting my eyes?

Does the Gentle Gel Cleanser remove makeup?

What skin types is the Gentle Gel Cleanser best for?

Will the Gentle Gel Cleanser make my skin feel tight and dry after using it?

When should I use the Gentle Gel Cleanser?

Why is my Gentle Gel Cleanser clumping or changing texture in colder temperatures?

How do I use this gentle Cleanser in a double cleanse?

Gentle Gel Cleanser

Should the toner be skipped when using the AHA Peel?

Is AHA suitable for acne-prone skin?

Can I use the AHA Peel on sensitive skin?

Is the Wake Up Radiant AHA Peel suitable for all skin types?

Can you use the Wake Up Radiant AHA Peel on your hands?

Can I use the Wake Up Radiant AHA Peel daily?

Will the Wake Up Radiant AHA Peel make my skin peel?

Can the Wake Up Radiant AHA Peel be used with retinol?

What does the Wake Up Radiant AHA Peel smell like?

Do I leave the Wake Up Radiant AHA Peel on the skin or wash it off?

When do I use the Wake Up Radiant AHA Peel?

Where would the Wake Up Radiant AHA Peel fit into my routine?

Wake Up Radiant AHA Peel

Why would I want to use a toner before the Refine It! 2% BHA Liquid Exfoliant?

When do I use the BHA Exfoliant?

Can I use the BHA Exfoliant in place of a toner?

Do I leave the Refine It! 2% BHA Liquid Exfoliant on my skin or wash it off?

If you have an at-home physical exfoliating machine, can it be used when applying the Refine It! 2% BHA Liquid Exfoliant?

Is the Refine It! 2% BHA Liquid Exfoliant suitable for people with Melasma?

Can the Refine It! 2% BHA Liquid Exfoliant be used on sensitive skin?

Will the Refine It! 2% BHA Liquid Exfoliant burn my skin?

Can the Wake Up Radiant AHA Peel and Refine It! 2% BHA Liquid Exfoliant replace salon facials?

What should I avoid when using the Refine It! 2% BHA Liquid Exfoliant?

Is Refine It! 2% BHA Liquid Exfoliant suitable for all skin types?

Can the Refine It! 2% BHA Liquid Exfoliant be used with retinol?

Refine It! 2% BHA Liquid Exfoliant

What is the best way to apply the Brighten & Even Serum?

Brighten & Even Serum

Which skin types is the Dramatically Dewy Serum best suited for?

Is the Dramatically Dewy Serum a stronger potency than Hydrate and Smooth?

Can I use Dramatically Dewy Serum if I have sensitive skin?

Will the Dramatically Dewy Serum replace any of the other serums?

How do I apply Dramatically Dewy Serum?

Can I use the Dramatically Dewy Serum with my Hydrate and Smooth serum?

What are the benefits of the Dramatically Dewy Serum and when will I see results?

Do I still need to use a moisturizer after the Dramatically Dewy Serum?

Do any of the ingredients in the Dramatically Dewy Serum interfere with other actives?

How does the Dramatically Dewy Serum layer with other serums?

Is the Dramatically Dewy Serum safe to use when pregnant?

Will the Dramatically Dewy Serum make my face look shiny/oily?

Does the Dramatically Dewy Serum help fade hyperpigmentation?

Can I use the Dramatically Dewy Serum during exfoliation routines?

What makes the Dramatically Dewy Serum different or innovative compared to other hyaluronic products?

Why is the Dramatically Dewy Serum white and "milky?"

Is the Dramatically Dewy Serum safe to use in both the morning and evening?

Should I apply the Dramatically Dewy Serum to damp skin?

Why do I need the Dramatically Dewy Serum if I'm using other serums?

Dramatically Dewy Serum

Can I use Vitamin C products with the Niacinamide Booster Serum?

Do any of the ingredients in the Niacinamide Serum interfere with retinol or other actives?

Is Niacinamide Serum safe to use morning and evening?

Why is Niacinamide Serum good for oily skin?

What is the difference between the Dramatically Dewy Serum and Niacinamide Booster?

How do I use the Niacinamide Serum?

Do I need to use the Tighten & Lift Neck Cream or the Anti Wrinkle Moisturizer after using the Niacinamide Booster Serum on my neck and décolleté?

Can I use the Niacinamide Booster Serum around the eyes?

How do I incorporate the Niacinamide into my current routine?

If I am allergic to niacin. Would I be allergic to Niacamide?

Does niacinamide have any side effects?

Is it safe to apply Niacinamide twice a day?

What is the Niacinamide for?

Will Niacinamide replace any of the serums?

What is a booster?

Niacinamide Booster Serum

What happened to the Hydrate & Smooth Serum? Is the Dramatically Dewy Serum different?

How often should the Hydrate & Smooth Serum be used?

Hydrate & Smooth Serum

What does the Firm and Lift Serum help with?

Can the Wake Up Radiant AHA Peel and the Refine It! 2% BHA Liquid Exfoliant be used with the Firm & Lift Serum?

Why is this serum thick?

Firm & Lift Serum

Does the Anti Wrinkle Cream have collagen in it?

Can I use the Anti Wrinkle Moisturizer both day and night?

Is it okay to use the Anti Wrinkle Moisturizer after exfoliating since it has glycolic acid?

Should someone in their 20s or 30s use the Anti Wrinkle Moisturizer?

Does this cream work well under makeup?

Anti Wrinkle Moisturizer

Is the Brilliant Barrier Water Cream good for breakout-prone skin?

Is the Brilliant Barrier Water Cream for all skin types?

Who should use Brilliant Barrier Water Cream?

When should I use Brilliant Barrier Water Cream?

Can I layer Brilliant Barrier Water cream with another moisturizer?

Can I use the Brilliant Barrier Water Cream on my neck?

How do I use the Brilliant Barrier Water Cream as an overnight mask treatment?

Can I use the Brilliant Barrier Water Cream with retinol?

Can I use the Brilliant Barrier Water Cream with the Niacinamide Booster Serum?

Is there a product I should not use with the Brilliant Barrier Water Cream?

What is the difference between the Water Cream and the Anti Wrinkle Moisturizer?

What do you mean by "biome-supportive benefits"

Can you keep the Water Cream in the fridge?

Can you apply it under the eyes?

Can you use the water barrier cream to do the retinol sandwich?

Brilliant Barrier Water Cream

Can I use Advanced Repair Eye Cream day and night?

Does Advanced Repair Eye Cream also help with reducing the appearance of eye bags?