Order Issue
I received a damaged or defective item
We’re sorry to hear your order arrived damaged or defective. To help us resolve this as quickly as possible, please submit ticket by clicking here: Report Damaged Item. Please include:. • A photo of the damaged or defective item• A photo of the packa
I'm missing an item
We’re sorry to hear your order arrived incomplete. In some cases, orders may ship in multiple packages, so your items could arrive separately. If you believe an item is missing, please report it here and our support team will be happy to assist you.
I received the wrong item
We’re sorry for the mix up. Please fill out this form and include:. • Your order number• A photo of the item you received• Tell what what you should have received instead. Once we receive this information, we’ll review the issue and help make it righ
What can I do if I experience a rash or irritation from GOPURE products?
We're so sorry to hear you're experiencing discomfort — your well-being is our top priority. 💜. If you've developed a rash, irritation, or any adverse reaction after using one of our products, please follow these steps:. 1. Stop using the product im