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goPure Tips and Tricks

We&#x2019;re sorry to hear your order arrived damaged or defective.To help us resolve this as quickly as possible, please submit ticket by clicking here: <a href="https://app.sendhark.com/new/69cc3ab4a92eac109c4ca414/?slug=damaged-or-defective-item" target="_blank" rel="noopener noreferrer">Report Damaged Item</a>Please include:&#x2022; A photo of the damaged or defective item &#x2022; A photo of the packaging your order arrived inOnce submitted, our team will review your request and assist you with the next steps.&#x26A0;&#xFE0F; Important All order issues must be reported within 2 weeks of the delivery confirmation.

We’re sorry to hear your order arrived damaged or defective. To help us resolve this as quickly as possible, please submit ticket by clicking here: Report Damaged Item. Please include:. • A photo of the damaged or defective item• A photo of the packa

I received a damaged or defective item

Order Issue

What payment methods do you accept?

Can I change or cancel my order after it’s placed?

What should I do if my payment is declined?

Why was I charged unexpectedly?

How do I view my past orders?

Orders & Payments

Return and Exchange Policy

How do I start a return?

When will I receive my refund?

Returns and Exchanges

What are the benefits of subscribing and how do I start a subscription?

How do I cancel my subscription?

How to change the frequency of my shipment?

How can I pause my subscription?

How do I skip my next order?

How can I add a product to my subscription?

How do I reschedule my next shipment?

How do I reactivate my subscription?

How can I swap a product in my subscription for something else?

How do I combine my subscriptions?

How do I update the shipping address for my subscription?

Subscription Management

I'm missing an item

I received the wrong item

What can I do if I experience a rash or irritation from GOPURE products?

How do I create an account with GOPURE?

I forgot my password — how do I reset it?

How do I update my shipping address?

How do I update my email address?

How do I manage my notifications?

Account Management

Where do you ship?

How long does shipping take?

How much do you charge for shipping?

Do you offer express shipping?

Will I have to pay import fees on my international order?

How can I track my order?

My package says delivered but I can’t find it

My tracking hasn’t updated

My tracking says it's been returned to sender

Shipping and Tracking

My discount or promo didn’t apply — what should I do?

How do I apply a promotional code to my order?

My promo code isn’t working

Promotions and Discounts

What is GOPURE Rewards?

How do I earn points?

How do I redeem my points?

Do my points ever expire?

Where can I see how many reward points I have?

Can I combine my rewards with a coupon code?

Can I earn points on past purchases?

What is a referral?

Rewards Program

Where can I find the full list of ingredients for GOPURE products?

What is the Shelf life of your products?

Are GOPURE products paraben free, cruelty-free, vegan, fragrance-free, and gluten free?

Why is a toner needed?

How do I apply the Hit Refresh Toner?

What skin types is the Hit Refresh Toner best for?

Should I rinse off the toner?

Will the Hit Refresh Toner make my skin feel tight and dry?

Is the Hit Refresh Toner safe for acne-prone skin?

Why does the Hit Refresh Toner have a thicker consistency?

Why do you use witch hazel in the Hit Refresh Toner?

Is the Hit Refresh Toner Vegan and Gluten Fee?

Hit Refresh Hydrating Toner

What skin types is the Gentle Gel Cleanser best for?

When should I use the Gentle Gel Cleanser?

Does the Gentle Gel Cleanser remove makeup?

How do I use the Gentle Gel Cleanser as part of a double cleanse?

Will the Gentle Gel Cleanser make my skin feel tight and dry after using it?

Is the Gentle Gel Cleanser Vegan and Gluten Free?

Will your Gentle Gel Cleanser sting my eyes?

Why is my Gentle Gel Cleanser clumping or changing texture in colder temperatures?

Gentle Gel Cleanser

When should I use the BHA Exfoliant?

Do I leave the Refine It! 2% BHA Liquid Exfoliant on my skin or rinse it off?

Is Refine It! 2% BHA Liquid Exfoliant suitable for all skin types?

What should I avoid when using the Refine It! 2% BHA Liquid Exfoliant?

Should I use a toner with the Refine It! 2% BHA Liquid Exfoliant?

Is the Refine It! 2% BHA Liquid Exfoliant suitable for people with Melasma?

Will the Refine It! 2% BHA Liquid Exfoliant burn my skin?

Can I use the BHA Exfoliant in place of a toner?

If you have an at-home physical exfoliating machine, can it be used when applying the Refine It! 2% BHA Liquid Exfoliant?

Can the Refine It! 2% BHA Liquid Exfoliant be used with retinol?

Is the 2% BHA Liquid Exfoliant USDA Organic?

Is the Refine It! 2% BHA Liquid Exfoliant Gluten Free and Vegan?

Refine It! 2% BHA Liquid Exfoliant

Is the Brighten & Even Serum suitable for all skin types?

Why should I use the Brighten & Even Serum?

When should I use the Brighten & Even Serum?

What is the best way to apply the Brighten & Even Serum?

Is the Brighten & Even Serum gluten free or vegan?

Should I use the Brighten & Even Serum in the morning or at night?

Brighten & Even Serum

Which skin types is the Dramatically Dewy Serum best suited for?

Can I use Dramatically Dewy Serum if I have sensitive skin?

How do I apply Dramatically Dewy Serum?

Is the Dramatically Dewy Serum safe to use both morning and night?

Why does the Dramatically Dewy Serum have a white, milky appearance?

What are the benefits of the Dramatically Dewy Serum, and when will I see results?

Is the Dramatically Dewy Serum a stronger potency than Hydrate and Smooth?

Do I still need to use a moisturizer after the Dramatically Dewy Serum?

Will the Dramatically Dewy Serum make my face look shiny/oily?

What makes the Dramatically Dewy Serum different from other hyaluronic acid serums?

Can I use the Dramatically Dewy Serum in an exfoliation routine?

Is the Dramatically Dewy Serum safe to use when pregnant?

Is the Dramatically Dewy Serum gluten free and vegan?

Dramatically Dewy Serum

What is the Niacinamide Serum used for?

How do I use the  Niacinamide Booster Serum?

Is Niacinamide Booster Serum safe to use morning and evening?

Why is Niacinamide Booster Serum good for oily skin?

Is it safe to apply Niacinamide twice a day?

How do I incorporate the Niacinamide Serum into my skincare routine?

Can I use Vitamin C products with the Niacinamide Booster Serum?

Do any ingredients in the Niacinamide Booster Serum interfere with retinol or other active ingredients?

What is the difference between the Dramatically Dewy Serum and Niacinamide Booster Serum?

Do I need to use the Tighten & Lift Neck Cream or Anti-Wrinkle Moisturizer after applying the Niacinamide Booster Serum to my neck and décolleté?

Can I use the Niacinamide Booster Serum around the eyes?

If I am allergic to niacin, would I also be allergic to niacinamide?

Does niacinamide have any side effects?

Will Niacinamide replace any of the serums?

What does “booster” mean in the Niacinamide Booster Serum?

Can I use Niacinamide Serum with Retinol?

Is the Niacinamide Booster Serum gluten free and vegan?

Niacinamide Booster Serum

What concerns does the Firm & Lift Serum target?

Why is the Firm & Lift Serum thicker than other serums?

Why is the Firm & Lift Serum yellow in color?

Can the Wake Up Radiant AHA Peel or the Refine It! 2% BHA Liquid Exfoliant be used with the Firm & Lift Serum?

When and how should I use the Firm & Lift Serum?

Is the Firm & Lift Serum gluten free and vegan?

Firm & Lift Serum

What skin types is the 30% Vitamin C Power Treatment best suited for?

Where does the 30% Vitamin C Power Treatment fit into my routine?

Do I put the Vitamin C Power Treatment on damp or dry skin?

How often should I use the 30% Vitamin C Power Treatment?

Can I use this with the Brighten & Even Serum?

Do I use the Vitamin C Power Treatment before or after my moisturizer?

Can I remove my eye makeup with the 30% Vitamin C Power Treatment oil?

Can I use the 30% Vitamin C Power Treatment oil as a pre-cleanse in my routine?

Can I use this oil to do a lymphatic drainage or a gua sha facial massage?

Does the 30% Vitamin C Power Treatment have a smell?

Can I use the 30% Vitamin C Power Treatment with retinol?

Is the 30% Vitamin C Power Treatment vegan and gluten free?

Do I need to use SPF with the 30% Vitamin C Power Treatment?

Can I apply the 30% Vitamin C Power Treatment on my eyelids?

Why should I use the 30% Vitamin C Power Treatment if I already use another Vitamin C product?

Can I use the 30% Vitamin C Power Treatment on my neck and décolleté?

Can I mix the 30% Vitamin C Power Treatment with my moisturizer?

Can I use this during the day?

What is the percentage of Vitamin C in the Vitamin C Power Treatment?

Can I also use the Vitamin C Power Treatment for the freckles on my arms?

Any concerns like sun exposure with Vitamin C Power Treatment like Retinol?

Will the Vitamin C Power Treatment help with acne or acne scars?

Can I use the Vitamin C Power Treatment with Tretinoin? Will it diminish the impact of the Vitamin C Power Treatment?

Vitamin C Power Treatment

Can I use the Anti-Wrinkle Moisturizer both day and night?

Does the Anti-Wrinkle Moisturizer contain collagen?

How long does it take to see results from the Anti-Wrinkle Moisturizer?

Is it okay to use the Anti-Wrinkle Moisturizer after exfoliating since it contains glycolic acid?

Should someone in their 20s or 30s use the Anti-Wrinkle Moisturizer?

Does the Anti-Wrinkle Moisturizer work well under makeup?

Does the Anti-Wrinkle Moisturizer contain retinol?

Is it safe to use the Anti-Wrinkle Moisturizer while pregnant or breastfeeding?

Is the Anti-Wrinkle Moisturizer gluten free and vegan?

What is the texture of the Anti-Wrinkle Moisturizer and how does it feel on the skin?

Anti Wrinkle Moisturizer

What is a water cream?

Is the Brilliant Barrier Water Cream suitable for all skin types?

Who should use the Brilliant Barrier Water Cream?

When should I use Brilliant Barrier Water Cream?

Is the Brilliant Barrier Water Cream good for breakout-prone skin?

Can I layer the Brilliant Barrier Water Cream with another moisturizer?

Can I use the Brilliant Barrier Water Cream on my neck?

How do I use the Brilliant Barrier Water Cream as an overnight mask treatment?

Should I use the Brilliant Barrier Water Cream in addition to the Anti-Wrinkle Moisturizer?

Can I use the Brilliant Barrier Water Cream with retinol?

Can I use the Brilliant Barrier Water Cream with the Niacinamide Booster Serum?

Is there a product I should not use with the Brilliant Barrier Water Cream?

What is the difference between the Brilliant Barrier Water Cream and the Anti-Wrinkle Moisturizer?

What do you mean by “biome-supportive benefits”?

Can I keep the Brilliant Barrier Water Cream in the fridge?

Can I apply the Brilliant Barrier Water Cream under the eyes?

Can I use the Brilliant Barrier Water Cream for the “retinol sandwich” method?

I received a damaged or defective itemUpdated 2 months ago