What should I do if my package is marked as delivered but I haven't received it?Updated 24 days ago

Don't panic! Carriers sometimes mark packages as delivered prematurely. Here are the steps to take:

1. Check with family members, roommates, or neighbors to see if someone collected the package on your behalf.

2. Examine your surrounding area, including parcel lockers or any secure area where deliveries are typically kept.

3. Wait 24-48 hours, as packages sometimes are marked as delivered before they arrive.

4. If the package is still missing, email [email protected] and provide details so we can investigate the status and assist you

Contact us within 48 hours of the delivery confirmation if your package is still unaccounted for. This will allow us to take prompt action and resolve the issue efficiently.