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Our Address:
3835 E Thousand Oaks
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Westlake Village, CA 91362

goPure Tips and Tricks

<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">While we take great care to ensure that your goPure Beauty products are packed safely and securely on their journey to you,&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">some factors like shipping and handling are beyond our control.<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;If there are any issues regarding the products received in your order, please contact us at support@gopurebeauty.com with the following information so that we may assist you quickly and efficiently:&#xA0; <ol style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:decimal;font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For damaged items and quality issues: please provide us with detailed photos of the product(s), including the batch code (located on the bottom of the product), for quality assurance.&#xA0;</li></ol> <ol start="2" style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:decimal;font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">For missing/incorrect items: please provide us with detailed photos of how the order was received and the shipping box with the label and all products. &#xA0;</li></ol> <span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Photos allow us to share your feedback directly with our Fulfillment or Product Teams and carriers to investigate further or prevent this from happening in the future.

While we take great care to ensure that your goPure Beauty products are packed safely and securely on their journey to you, some factors like shipping and handling are beyond our control. If there are any issues regarding the products received in you

What do I do if my order arrives damaged or has missing items?

Shipping and Tracking

How can I cancel or make changes to my order?

If my payment method is declined, what steps should I take to resolve the issue?

What should I do if I haven't received my digital gift card?

What payment methods do you accept?

Do you have phone support?

Ordering and Payment

Where do you ship?

How long does shipping take?

How much do you charge for shipping?

Do you offer express shipping?

Will I have to pay import fees?

How can I track my order?

What should I do if my package is marked as delivered but I haven't received it?

How can I prevent my goPure moisturizer from flaking off after application?

Do I need to use a moisturizer after applying the goPure serum trio?

Gentle Gel Cleanser

Hit Refresh Hydrating Toner

Cleanse & Tone

Refine It! 2% BHA Liquid Exfoliant

Wake Up Radiant AHA Peel

Exfoliants

Brighten & Even Serum

Dramatically Dewy Serum

Hydrate & Smooth Serum

Firm & Lift Serum

Niacinamide Booster Serum

Serums

Anti-Wrinkle Moisturizer

Brilliant Barrier Water Cream

Tighten & Lift Neck Cream

Moisturizers

Advance Repair Eye Cream

Sunscreen

Vitamin C Dry Oil

Vitamin C Booster Powder

Retinol Serum

Originals Collection

Skincare Spatula

Double Cleanse Duo

Instant Facial Exfoliation Set

Power Trio Serum Set

Ultimate Firming Set

Sensitive Skin Routine

Barrier Booster Serum Set

Bundle Morning and Night Routines

Product Application

What are the benefits of subscribing and how do I start a subscription?

How do I make changes to my subscription? (Cancel, update, skip)

Subscription Management

What is goPure Rewards?

Who can join?

How do I use my points for a discount?

How do I earn points?

How do I redeem my points?

How can I check my points balance?

Do my points ever expire?

Can I combine my rewards with a coupon code?

Can I earn points on past purchases?

What are the different goPure statuses?

What is a referral?

Rewards Program

Where can I find the full list of ingredients for goPure products?

Shelf life

Cruelty-free, vegan, fragrance-free, gluten-free?

Packaging changes

Why did you get rid of the airless jar?

Did you change the formula when you updated the packaging or your products?

What does a good face seal mean?

Where are your products manufactured?

What can I do if I experience a rash or irritation from goPure products?

FAQs

What should I do if my order of goPure products doesn't reflect a discount or promotion?

What do I do if my order arrives damaged or has missing items?Updated 24 days ago