Return and Exchange PolicyUpdated 16 hours ago
We want you to love your goPure experience — but if something’s not right, we’ve got you covered!
60-Day Money-Back Guarantee (Website Orders Only)
If you're not completely satisfied, you can return your products within 60 days of delivery for a refund, credit, or exchange.
Submit your return request here:
👉 https://returns.gopurebeauty.com
Here’s what to do after you click the link:
1️⃣ Enter your Order ID (you can find this in your confirmation email or packing slip).
2️⃣ Then type in either the email address you used for the purchase OR your zip code.
3️⃣ Follow the on‑screen steps to select the items you’d like to return.
Refund Policy
Your refund will cover the value of the returned item(s) at the time of purchase plus sales tax (if applied), minus any discounts that were applied to your order. Your refund will be issued to your order's original payment method once your returned items have been received, processed, and restocked at our warehouse. We cannot issue a refund to any payment method besides the original payment method used to place the order.
Store Credit
Prefer store credit?
Choose this option during your return, and we’ll add a $10 bonus to your refund total.
Store credit is issued in the form of a digital gift card, perfect for your next goPure purchase.
Exchange Policy
If you choose an exchange for your returned item(s), your new exchange order will be processed and shipped once your returned item(s) is in transit back to us. If you are owed a partial refund due to a price difference in your exchange order, please refer to the Refund Policy above. If there is a difference left to pay for the item(s) in your new exchange order, you will be asked to complete payment for the price difference before submitting your return request. If your order was placed using Faster Shipping, it should arrive within 2-3 days from when it was placed.
Orders Placed on TikTok or Amazon:
For orders placed through TikTok or Amazon, returns must be submitted through that platform:
Go to your order history
Locate the order you want to return
Select “Refund Request”
Choose the product
Select the reason for return
Once submitted, the platform will guide you through the next steps. If you need help along the way, feel free to contact us and we’ll do our best to support you!