How do I start a return?Updated a month ago

Starting a return is quick and easy!

1. Visit our return portal: https://returns.gopurebeauty.com/#/

2. Enter your order number (e.g., GP#####) along with your email address or ZIP code

3. Follow the guided steps to select the item(s) you’d like to return

4. Once submitted, you’ll receive a prepaid return shipping label by email

5. Your refund will be processed as soon as your return is on its way back to us

If you need help at any point, feel free to reach out to our Support Team — we’re always happy to assist! 💙

Orders Placed on TikTok or Amazon:

For orders placed through TikTok or Amazon, returns must be submitted through that platform:

1. Go to your order history

2. Locate the order you want to return

3. Select “Refund Request”

4. Choose the product

5. Select the reason for return

Once submitted, the platform will guide you through the next steps. If you need help along the way, feel free to contact us and we’ll do our best to support you!