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General Questions

Packaging changes

It's all part of our exciting goPure glow-up, as well as an obligation to do better for our planet. We heard customer feedback and really took it to heart. Our serum bottles were slippery when wet. It was easy to spill products or break bottles. You

Why did you get rid of the airless jar?

At goPure, we're committed to making strides toward more sustainable practices. We moved away from the airless jars for sustainability and recycling purposes. Now, our new glass jars offer a luxurious daily ritual while being more eco-friendly, too.

Did you change the formula when you updated the packaging or your products?

No, the formulas are the same ones you've come to know and love — just in all-new sustainable packaging you'll love, too.

What does a good face seal mean?

Good face seal is a clean beauty standard that screens all ingredients and percentages against a standard list. A Good Face seal is only given to those brans they consider to be clean.

Where are your products manufactured?

Our products are made in the USA but we are aware of several counterfeiters. These counterfeit brands might imitate our packaging and branding, but they have no association with goPure and these fake products may contain harmful ingredients, lack the

Do you have phone support?

We fully understand and appreciate your preference for speaking with a real person. We recognize the value and importance of personal interaction, especially when addressing your inquiries or concerns. Please note that our phone support team is curre

Do you offer samples or travel sizes?

At this time, we don’t offer individual samples or travel-size versions of our products. However, we do have one special set that includes mini sizes — perfect for travel or trying out our most-loved products:. 🧴 The Glow Essentials Gift SetThis cur

Do you offer gift cards or gift options?

Yes! We offer goPure Digital Gift Cards — the easiest way to treat someone special to skincare they’ll love. Purchase a gift card here: goPure Gift Card. Available in $25, $50, or $100 amounts. The gift card will be emailed to you — simply forward it